CS teams.
Deliver faster support with AskGloria—helping your customer services team resolve issues quicker, access information instantly, and reduce time spent on repetitive admin.
How AskGloria helps CS teams.
Customer service teams often lose valuable time searching for account details, digging through folders for policy documents, or waiting on internal updates. AskGloria changes that by connecting directly to your SharePoint and Xero data—giving your team instant access to the information they need to support customers quickly and confidently.
Find customer account details, retrieve order histories, and check billing information in seconds—without switching between systems. Instantly access product specs, return policies, service agreements, and training materials stored across SharePoint, eliminating delays and improving response accuracy.
AskGloria also helps your team track open support issues, summarise feedback trends, and identify common customer problems—giving you the insights to improve service quality and reduce resolution times.
By streamlining access to everything from invoices to support files, AskGloria empowers your customer service team to resolve queries faster, personalise interactions, and improve customer satisfaction—while saving hours every week on admin.
AskGloria | Sharepoint.
AskGloria connects directly to your SharePoint environment, securely accessing stored documents like customer policies, FAQs, training guides, and service templates to deliver instant answers. Instead of manually searching through folders or waiting on internal responses, AskGloria retrieves the right information in seconds.
Customer service teams can quickly locate return policies, warranty details, service agreements, or product information—reducing wait times and improving response accuracy. Need onboarding documents, escalation procedures, or troubleshooting guides? AskGloria finds them instantly, allowing your team to focus on solving customer issues, not chasing files.
By integrating with SharePoint, AskGloria transforms static documentation into real-time, searchable support content—saving valuable hours, improving resolution speed, and enhancing customer satisfaction with every interaction.
Sign Up
How AskGloria helps.
Find Customer Account Details
Instantly retrieve customer profiles, contact records, and account history—so your team can personalise responses and resolve issues faster.
Retrieve Order and Purchase Histories
Access previous orders, billing documents, and delivery notes stored in SharePoint to quickly answer customer queries about purchases.
Track Open Support Tickets
Stay informed on the status of active support requests, reducing duplication and helping your team provide accurate updates instantly.
Identify Common Product Issues
Access past support cases and technical documents to pinpoint frequently reported problems and respond with confidence and consistency.
Locate Warranty and Return Policies
Quickly pull up return policies, warranty conditions, or service agreements stored in Word or PDF format to provide clear guidance on the spot.
Access Updated Product Information
Instantly find and share product specs, feature guides, or instruction manuals stored in SharePoint—ensuring consistent and correct responses.
Review SLA Status and Commitments
Check service level agreements and response time commitments relevant to each customer—supporting service compliance and expectation management.
Compare Response Times Across Periods
Track how quickly your team is handling queries over time to uncover performance trends and improve resolution speed.
Retrieve Helpdesk and Training Materials
Locate onboarding documents, troubleshooting steps, or internal support resources instantly—helping new team members ramp up and enabling consistent service delivery.
