Home > Resources > Articles > How AskGloria Supports Smarter, Decentralised Decision-Making

How AskGloria Supports Smarter, Decentralised Decision-Making

Articles

In today’s fast-paced digital workplace, businesses must operate with speed, flexibility, and clarity to stay competitive. Decisions need to be made not just at the top, but at every level of the organisation. Waiting on approvals, digging through folders for the right document, or toggling between systems just to access a single file wastes valuable time—and in many cases, creates barriers to progress. That’s why decentralised decision-making is becoming the gold standard for high-performing organisations.

Modern companies succeed when every employee—from finance analysts and HR managers to sales reps and customer service agents—has the tools and data they need to act decisively and independently. AskGloria supports this cultural shift by putting real-time, business-critical information into the hands of your team—securely, instantly, and intuitively. The result? Faster decisions, fewer bottlenecks, and empowered employees who can contribute more strategically to business outcomes.

According to a study by McKinsey & Company (2022), companies that decentralise decision-making tend to outperform their peers in both agility and employee engagement. However, decentralisation only works when teams have the information they need at their fingertips. That’s where AskGloria comes in. By connecting directly to tools like SharePoint and Xero, AskGloria allows employees to ask natural language questions and instantly retrieve policies, financial data, sales documents, or customer records—all without depending on another department or system login.

Consider the typical challenges across different departments. Sales reps may need to reference a pricing sheet or pull a previous proposal while on a call with a prospect. Traditionally, that could involve requesting a document from another team or hunting through SharePoint folders, delaying the conversation or risking inaccuracies. With AskGloria, those same reps can retrieve that information in seconds using natural language queries.

Likewise, an operations lead reviewing supplier performance can instantly pull historical contract data or project timelines. HR professionals, often juggling onboarding, policy updates, and compliance checks, can now retrieve role descriptions, salary benchmarks, or performance templates without logging into multiple systems. Even junior staff members can safely access the documents and data relevant to their roles, eliminating the traditional reliance on admin staff or IT support.

The average employee spends up to 25% of their week searching for information (McKinsey, 2022), and as many as 35 apps are used daily across departments (Pega, 2023). AskGloria centralises data retrieval, eliminating the time spent toggling between systems or waiting on responses. This not only improves productivity but also builds trust—employees feel empowered when they can take ownership of their work without barriers.

The need for smarter, centralised access is underscored by recent studies. McKinsey (2022) found that employees spend up to 25% of their week searching for information, and a report by Pega (2023) highlighted that staff now use an average of 35 applications daily to complete core job functions. This app sprawl leads to cognitive fatigue, slower performance, and inconsistent outcomes. AskGloria addresses this by acting as a single interface to your most important business systems—such as Xero for finance and SharePoint for documents—giving teams a simpler way to get what they need.

Crucially, this is not just about speed. It’s about trust. When employees can retrieve accurate data without relying on gatekeepers, they feel more accountable and capable. It fosters a culture of ownership and initiative—where people are empowered to make decisions because they’re equipped with the facts to back them up.

By making accurate, contextualised business data instantly accessible across roles and departments, AskGloria is more than just a productivity tool—it’s a strategic enabler. It helps businesses unlock decentralised decision-making at scale, while maintaining oversight and control. From faster onboarding and improved reporting to more agile responses in customer-facing teams, AskGloria reduces friction and transforms how work gets done.

As businesses continue to evolve and seek leaner, smarter ways to operate, enabling every employee to make informed decisions isn’t just an efficiency gain—it’s a competitive advantage. AskGloria gives your team the confidence, clarity, and capability to lead from wherever they are.

References