Privacy Policy

1. Who We Are

Ask Gloria AI ("we", "our", or "us") is an artificial intelligence platform that provides businesses with secure, instant access to internal company information, including files, databases, CRM systems, and more.

Our contact details:
Email: enquiries@askgloria.ai
Website: AskGloria.aI

We act as a Data Controller for personal data you provide directly to us and may also act as a Data Processor on your behalf when accessing your integrated systems.

2. What Information We Collect

We may collect and process the following categories of data:

a) Personal Data

  • Name
  • Email address
  • Company name
  • Login credentials or authentication tokens
  • Contact details

b) Technical and Usage Data

  • IP address
  • Browser type and version
  • Pages visited
  • Time spent on the site
  • Diagnostic and performance data

c) Business Data Accessed via Integrations

  • Files, documents, and communications stored in systems such as SharePoint, CRMs, databases, or file servers
  • Metadata and file structures
  • Queries and commands issued via the AI assistant

3. How We Use Your Information

We process your data for the following purposes:

  • To provide access to and personalise our AI services
  • To improve performance, reliability, and functionality
  • To communicate with you regarding your account, usage, and support
  • To comply with legal or regulatory requirements
  • For internal reporting and analytics

We always rely on a valid lawful basis for processing, including contractual necessity, legitimate interests, consent, or legal obligation, depending on the context.

4. Data Security

We take data protection seriously and implement appropriate technical and organisational measures including:

  • End-to-end encryption where applicable
  • Secure access controls and user authentication
  • Regular security reviews and audits
  • Minimisation and role-based access to data

5. Sharing Your Data

We do not sell your data to third parties. Your data may be shared with:

  • Trusted cloud hosting providers and IT service partners
  • Authorised personnel under confidentiality agreements
  • Legal or regulatory authorities, where required by law

Where we integrate with third-party platforms (e.g., Microsoft SharePoint, CRM systems), the data shared and accessed is under your control and subject to those platforms' privacy policies.

6. Your Rights

Under the UK GDPR, you have the following rights:

  • To access the personal data we hold about you
  • To request correction or erasure of your data
  • To restrict or object to our data processing
  • To request the transfer of your data to another provider
  • To withdraw your consent at any time (where processing is based on consent)
  • To lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at [Insert contact email].

7. Cookies and Similar Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.

8. Data Retention

We retain your data only for as long as necessary to provide our services and fulfil legal, contractual, and accounting obligations. When data is no longer required, it will be securely deleted or anonymised.

9. International Data Transfers

Where we transfer data outside of the UK (e.g., for hosting or support purposes), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or reliance on providers in countries deemed adequate by the UK Government.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and, where appropriate, notified to you by email.

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Ask Gloria AI
Email: enquiries@askgloria.ai
Website: askgloria.ai

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