Fine & Country

Client Overview

Fine & Country is a national network of premium estate agents specialising in luxury homes. With a reputation for exceptional marketing, outstanding presentation, and high-quality service, their teams rely heavily on fast access to accurate property data, historical documents, and marketing assets. As their client base and property portfolios continue to grow, Fine & Country needed a smarter way to manage, access, and leverage their information.

The Challenge

Fine & Country’s teams faced common but costly operational barriers:

1. Slow Access to Critical Information

Property details, floorplans, legal documents, marketing packs, historical client interactions, and emails were stored across multiple systems:

• SharePoint
• Network drives
• CRM
• Email archives
• Third-party applications

Agents often spent 25 minutes on average searching for the correct file or correct version.

2. Delayed Client Responses

Clients expect instant, accurate answers. Agents often needed to call back after checking internal systems, creating friction and missed opportunities.

3. Inefficient Onboarding of New Agents

New team members took months to learn where everything was stored - slowing productivity and making it difficult to maintain consistent service levels.

4. Underutilised Data

Fine & Country had vast amounts of valuable data but lacked a way to use it for:

• Instant insights
• Property comparisons
• Market trend summaries
• Performance intelligence

The Solution: Ask Gloria AI

Fine & Country implemented Gloria, your AI assistant designed to provide instant access to company information across:

• File servers
• SharePoint
• CRM
• Databases
• Email history
• Third-party systems

Key Capabilities Delivered

Instant search across all internal data

Agents simply ask:

“Show me the photos, floorplan, and last valuation for The Old Rectory.”
Ask Gloria delivers everything in seconds.

RAG Knowledge Retrieval

Your Red-Amber-Green system ensures agents know the confidence level of each answer - perfect for compliance in property transactions.

Custom Agent Dashboard

A single interface gives Fine & Country agents everything they need to:

• Locate documents
• Pull marketing material
• Find comparables
• Access previous offers or price changes
• Generate property summaries
• Retrieve client history

Secure Role-Based Access Control

Ensures negotiators, admin staff, valuer teams, and management see only what they’re allowed to.

The Results

1. 78% Reduction in Search Time

Agents reported that tasks previously taking 25 minutes now take less than 20 seconds.

2. Faster Client Response Times

Ask Gloria enabled teams to reply to buyers and sellers instantly - greatly improving client satisfaction and win-rates.

3. Higher Conversion Rates on Valuations

Valuers used Ask Gloria to access historical data and prepare tailored, insight-rich valuation reports in minutes instead of hours.

Result:
Valuation-to-instruction conversions increased by 22% in the first 60 days for the pilot branch.

4. Improved New Starter Productivity

Ask Gloria acted as an on-demand trainer.
New agents were fully productive in weeks, not months, as they no longer needed to learn and memorise how to use internal systems.

5. Better Use of Market Intelligence

By extracting insights from previously unused data, Fine & Country unlocked:

• Local market trend summaries
• Comparable property insights
• Offer pattern analysis
• Seller readiness scoring

Client Feedback

“Ask Gloria has completely changed how our team works. What used to take us a quarter of an hour now takes seconds. Our agents are faster, more confident, and more consistent than ever before.The ability to instantly find anything - any file, any detail, any client note - has saved us hours every week.”
- James Stock – Director Fine & Country

Conclusion

With Ask Gloria AI, Fine & Country achieved:

• Dramatically faster operations
• Increased sales conversions
• An improved client experience
• Better use of internal knowledge
• Higher staff productivity
• Stronger competitive advantage in the premium property market

Ask Gloria has become an indispensable tool - the digital assistant every estate agent wishes they had.

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